Satisfaction Guarantee If you’re not completely happy with your HealthSync Global purchase, you may return your item(s) for a refund within 30 days from the date of purchase for a full refund (less shipping). This satisfaction promise is not applicable to sale items, display items and business supplies and starter kits. If products are purchased in a product kit, the entire product kit must be returned rather than just any individual product(s). You must include a sales receipt or packing slip with your return.